Payment Policy

At Edelyx, we prioritise the security of your transactions and aim to provide a seamless checkout experience. We use industry-standard encryption technologies and work with established payment providers to ensure secure transactions.

1. ACCEPTED PAYMENT METHODS

We accept a wide range of secure payment options to suit your needs:

– Credit and Debit Cards: Visa, MasterCard, Maestro, American Express, Discover, Diners Club, UnionPay.

– Digital Wallets: Apple Pay and Google Pay.

– Express Checkout: Shop Pay.

Note: All available payment methods will be clearly displayed at the checkout stage. Acceptance may vary based on your card issuer or bank regulations.

2. TRANSACTION CURRENCY

All prices on https://www.edelyx.com are displayed in British Pounds (£ – GBP). All transactions are processed and finalised in GBP. If your credit card or bank account is held in a different currency, the final total may vary slightly due to the exchange rate applied by your bank.

3. PAYMENT SECURITY & DATA PROTECTION

- SSL Encryption: for your protection, our website uses Secure Sockets Layer (SSL) technology to encrypt all sensitive information. This ensures that your personal and payment details are unreadable by third parties during transmission.

- PCI Compliance: our payment processing partners are certified PCI-DSS compliant, adhering to the strictest standards for handling cardholder data.

- Data Privacy: Edelyx does not store, save, or have access to your full credit or debit card numbers. All payment data is handled exclusively by our certified secure payment gateways.

4. PAYMENT VERIFICATION

To prevent fraud, all orders may be subject to a security check. We reserve the right to delay or cancel an order if the payment cannot be verified or if it is flagged by our automated security systems. In such cases, we will contact you by email as soon as possible, and any amount already taken will be refunded in full.

5. BILLING INFORMATION

Please ensure that your billing information matches the details held by your payment provider. Any discrepancies may lead to delays in order processing or to cancellation.

6. CONTACT & ASSISTANCE

If you have any questions regarding our payment security, or if you encounter technical difficulties during checkout, please contact our support team:

Store name: Edelyx

Address: 25 St. Helen's St, Ipswich IP4 1HH, United Kingdom

Email: support@edelyx.com

Phone: +447564010548

Customer service: Monday to Friday, 9:00 AM – 5:00 PM (GMT, London)

We usually reply within 24 hours.